Shipping & Returns

 

We appreciate your order & hope you enjoy your purchase. However, if you are not fully satisfied, returns can be made if they meet the following criteria:

  • The product must be sent back within 15 days of order delivery.

  • The product must be clean, in original packaging, and in resalable condition.

  • Products cannot be laundered.

  • The product cannot be listed as FINAL SALE during time of purchase.

  • All returns valued over $1000 will incur a 10% restocking fee.

  • If a return is sent and does not meet these criteria, we may ship it back to you.

  • Shipping charges are non-refundable.

Please ship to:
 

Hollie Wood Style Returns
566 Rose Ave.
Long Beach, CA 90802

 

Should you have any questions regarding your order, please email us at hollie@holliewoodstyle or call (843.330.8903) weekdays between 9:30AM and 5:00PM pacific time. 

Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs.

Once the product is received, we will issue a refund for the merchandise amount, plus any applicable sales tax.
 

EXCHANGES
 

We do not accept exchanges at this time. You are welcome to make a return and place a new order on our website.

 

SHIPPING INFORMATION

Once an order has been placed, it will be processed within 2 business days. After processing, the order will be sent for shipment. All USPS Ground orders will ship out within 2 - 3 business days. USPS Priority orders received by 11:00 AM, Monday – Friday, will be shipped the same day. UPS Priority orders placed after 11:00 AM will be shipped out the following business day. 

  

DELIVERY

Please note that all shipments require a signature upon delivery. USPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. Hollie Wood Style is not responsible for additional shipping fees if you do not pick up your package. Customers may choose to waive the signature requirement by selecting the "Ship with no signature required" button at checkout. You should be aware that if you choose this option that you are releasing Hollie Wood Style from any responsibility for the package once it is dropped off at your door. Please note, UPS does not deliver to P.O. boxes.

 

 SHIPPING OPTIONS

The available shipping options for U.S.A. customers are USPS RETAIL GROUND (2-8 DAYS) AND USPS PRIORITY MAIL (1-3 DAYS).

 

 INTERNATIONAL SHIPPING (including orders shipping to Canada)

If your ship-to address is outside the U.S.A. or Canada, an INTERNATIONAL SHIPPING rate will be quoted to you at checkout. For all orders that do not have a U.S.A. ship-to address, please note that taxes or duties may be placed on the shipment upon receipt. Hollie Wood Style cannot predict and is not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.